HeartSMP respects your privacy. This notice explains how we look after personal data when you use the HeartSMP store, what rights you have, and how checkout is handled.
This notice covers purchases on the HeartSMP store, including ranks and shards, and the store pages on this website. HeartSMP is responsible for the store. Payments and checkout are processed by our store provider, Tebex. Tebex handles card and checkout data under its own privacy notice. We do not see or store your full card number.
The store is not meant for children. If you are under the age where you can make a purchase where you live, ask a parent or guardian before you buy or send us any information.
Questions about this notice, or a request to use your privacy rights, can be sent to staff in the HeartSMP Discord. Please contact us first so we can try to sort it out.
We may update this notice. The version on this page is the current one. If the details we hold about you change, tell us through Discord.
The store and this website may link to other sites, including Discord and Tebex. We do not control those sites. Read their privacy notices before you use them.
Personal data means information that can identify you. It does not include data that no longer identifies anyone.
We may use combined statistics, such as how many people open a store page. Those figures do not identify you. We do not ask for special category data, such as health, religion, or biometric data, and we do not ask about criminal convictions.
If we need a detail to complete a purchase and you do not provide it, we may be unable to deliver the rank or shards. We will tell you if that happens.
From you. You give us data when you open the store, sign in, choose a rank or shard pack, check out, or message staff about an order.
Automatically. The store and website may collect technical data through cookies, server logs, and similar tools while you browse.
From others. Tebex and its payment partners send us the information needed to confirm a purchase and deliver it. We may also receive a username from the platform you use to sign in.
We use personal data to complete your purchase, deliver ranks and shards, keep the store working, prevent fraud, and reply when you contact us. We do that where it is needed for the purchase, where the law requires it, or where it is a fair part of running HeartSMP and your rights do not override that.
We do not send third-party marketing. Messages about your order, a failed delivery, or a change to these terms are not marketing.
| Why | Data | Reason |
|---|---|---|
| Create or match your store account | Identity, contact | To carry out the purchase |
| Take payment and deliver the rank or shards | Identity, transaction, profile | To carry out the purchase, and to recover an unpaid order |
| Tell you about a change to the store terms, or answer a support message | Identity, contact, profile | To carry out the purchase, and to meet a legal duty |
| Keep the store secure and fix faults | Identity, technical | To run the store safely and meet a legal duty |
| Understand which store pages are used | Technical, usage | To keep the store useful |
You can block cookies in your browser. Some parts of checkout may not work if you do.
We use data for the reason we collected it. If we later need it for something unrelated, we will tell you and explain why we are allowed to do that. We may also use it where the law requires or allows it.
We share data with people who help us run the store, and only for that job:
Those parties may only use the data on our instructions for the store. They may not use it for their own marketing. If the server or store is transferred to a new operator, that operator may use the data in the same way as this notice.
Staff, Tebex, or a hosting provider may be outside your country, so store data may be processed abroad. Where data leaves a region that requires extra protection, we rely on the checkout and hosting providers to use a lawful transfer method, such as a country with an adequacy decision or approved contract terms.
We limit store access to staff who need it, and we rely on Tebex to protect payment details. No website is perfectly secure. Help us by keeping your Minecraft, Discord, and store passwords private, and by ignoring any message that asks you to send card details. We will never ask for your card number in Discord or email.
If we learn of a breach that the law says we must report, we will tell you and the relevant authority.
We keep order and account data only as long as we need it to deliver the purchase, handle a dispute, and meet tax or accounting duties. When it is no longer needed, we delete it or strip it so it no longer identifies you. You can ask us to delete data earlier. We may have to keep some of it if the law says so.
Depending on where you live, you can ask us to:
Send the request in the HeartSMP Discord. We may ask for enough information to confirm the account is yours. We aim to reply within one month. There is no fee for a normal request. We can refuse or charge a fee if a request is repeated or clearly unreasonable.
Purchase contract means using your data because you asked to buy a rank or shard pack, or because we are delivering that order.
Legal duty means using your data because the law requires it, including tax and accounting rules.
Fair running of the server means a real need to operate HeartSMP, such as stopping fraud or keeping the store online, after we have weighed that need against your rights.
Store provider means Tebex, which runs checkout for the HeartSMP store. Tebex is a separate company and has its own privacy notice for payment data.
This page is about playing on heartsmp.xyz and talking in the HeartSMP Discord. The store has its own privacy note under Store Privacy Policy.
When you join, the server remembers your Minecraft name and UUID so claims, homes, and ranks stay on the right account. Older names can stick around in a punishment or a ticket. Logins also record the IP address and the time, which staff use if someone is ban-evading or attacking the server.
A mute or ban stores a short reason, when it started, and how long it lasts. That record can cover alt accounts used to get around it.
Ordinary chat is not saved as a full log. A message is kept only if it is part of a Discord ticket, or if a filter flags it for staff. Screenshots you attach to a ticket stay with that ticket.
If voice chat is on, it is heard live. We do not keep a running recording. Staff may save a short clip only when they need it for a report, such as harassment, and only for the people involved.
Join checks that look for cheat clients happen while you are online. We do not keep a mod list, a fingerprint, or your client version from those checks.
Player records stay with HeartSMP staff and the host that runs the machine. We do not sell them. A host, DDoS filter, or Discord itself may process a copy because that is how those tools work, and they can sit in another country. Discord messages follow Discord’s own retention, not a second archive we keep on the side.
We drop login IPs, tickets, and voice clips once the appeal, report, or security issue they belong to is finished, including copies sitting in backups. A ban that is still active keeps its record until the punishment ends.
Open a ticket in the HeartSMP Discord if you want a copy, a correction, or deletion of something we still have. Say your Minecraft name, and your UUID if you know it. Staff may ask you to prove the account is yours before they share an IP history or a ticket. Some records have to stay while a ban, a payment dispute, or the law still needs them.
Store problems and missing ranks are handled in Discord, not in game chat.
Join discord.gg/heartsmp and open a ticket. Put your Minecraft name in the ticket and say which rank or shard pack you bought.
Staff answer tickets in the order they come in. A missing delivery is the one case where we replace the purchase. See Refund Policy for everything else.
Joining heartsmp.xyz, the Discord, or the store means you are fine with the rules below. If you are not, do not play and do not buy.
HeartSMP is a peaceful survival world. You protect your base with claims. Stay off claims you were not added to. Do not mine, open chests, or break builds in someone else’s area, and do not do it on unclaimed builds either. A broken claim plugin is not a reason to take anything. Tell staff.
Do not raid, hunt players, or start fights. If someone is already breaking a claim, staff review what happened. They decide whether it stayed peaceful.
X-ray, hacked clients, freecam, radar, auto-clickers, and macros are not allowed. A performance or visual mod is fine when it does not show hidden blocks or play for you. Duping and keeping items from a glitch are not allowed. Report the bug.
Do not pretend to be staff, sell your account, or spin up extra accounts to dodge a ban or to claim more land than one player should.
Harassment, threats, hate, spam, and scam links are not allowed in game or in Discord.
Ranks add homes, auction slots, and order slots. They do not hand out better gear. Shards are a server balance, not cash. Buy them only on the HeartSMP store. Selling accounts, items, shards, or claims for real money, or swapping them with another server, is not allowed.
A season can end. Staff post the reset date in Discord first. Claims and items do not move to the next map unless staff say so. Your account, claim, rank, and shards stay under HeartSMP’s control and can be changed or removed for a rule break, a reset, or a fix. That is not paid out.
Staff can warn, mute, ban, roll back grief, and clear claims or items. Alts used to sneak past a ban are included. You can appeal in a Discord ticket. Until an appeal changes it, the decision stands.
The world can go down, roll back, or wipe. We are not responsible for items lost that way. HeartSMP is not Mojang, Microsoft, Discord, or Tebex.
A rank or shard pack is delivered to your Minecraft account as soon as checkout finishes. After that, the payment stays with the store.
A ban for grief, cheating, or selling items for real money does not turn a rank into a refund. The same goes for a season reset, a death, a wrong pack clicked by mistake, shards you already spent, or someone else logging in because a password was shared. Deals made outside the HeartSMP store are not our sales.
If the rank or shards never show up, open a Discord ticket with your Minecraft name and the pack you bought. Staff can deliver it again or refund that order. Fixing one failed delivery does not promise the same for a later purchase.
Talk to us in discord.gg/heartsmp before you call the bank. A chargeback opened with no ticket can remove the rank and ban the account. We can show the store receipt to the payment company. Laws where you live still apply on top of this.
Not associated with Mojang or Microsoft.
Mojang AB or Notch Development AB.